Investigating problems in network for sending and receiving e-invoices
Incident Report for Visma Cloud Services
Postmortem

At 08.32 an issue was discovered in the e-invoicing service which affected both sending and receiving invoices. The root cause was a server failure which caused disruption.

At 10.19 a restart and restore was initiated, and at 12.10 it was verified that all services were running at normal capacity. E-invoices paused was resent, and there was no dataloss.

There will be follow-up actions to ensure a stable service.

Posted Nov 27, 2020 - 16:26 CET

Resolved
This incident has been resolved.
Posted Nov 20, 2020 - 15:53 CET
Monitoring
E-invoicing works as expected now, and we're monitoring.
Posted Nov 20, 2020 - 12:06 CET
Update
Visma Administration and Visma eAccounting in Sweden are affected.
Posted Nov 20, 2020 - 08:41 CET
Investigating
We are currently investigating this issue.
Posted Nov 20, 2020 - 08:32 CET
This incident affected: Common Services (e-fakturering eEkonomi/Administration - Sweden only).