Service Issue: Outbound PayTrace emails are delayed

Incident Report for PayTrace

Resolved

Postmark is processing and sending emails, and currently working to get through the email backlog from the issue earlier in the day.

They will continue to post updates on their Status Page: https://status.postmarkapp.com/

Thanks,

The PayTrace Team

Posted Dec 16, 2022 - 16:18 PST

Monitoring

PayTrace utilizes Postmark as our SaaS email provider. They are dealing with significant delays in outbound emails being delivered due to an issue with one of their providers. They have all hands on deck to get their system back up and running at full speed. Emails are being sent, so this is not an outage, but are dealing with significant delays. We'll post updates when we know more.

Link to postmarks Status Page: https://status.postmarkapp.com/

Thank you, for your patience.

Posted Dec 16, 2022 - 14:17 PST

This incident affected: Reports - Billing | Invoicing.