Scheduled actions are no longer experiencing delays. The backlog of previously scheduled actions which were skipped during the interruption are being processed and triggered as quickly as possible. As such, Health screening instances which were scheduled to be created earlier this afternoon may still be in the process of being created.
Health screening instances which are scheduled for any point in the future will be created according to their scheduled times.
Posted Dec 07, 2021 - 21:37 EST
Update
We are continuing to monitor AWS service availability. Clients may experience delays with some scheduled actions, including creating and sending out scheduled Health screening instances, while we work towards a full recovery.
Posted Dec 07, 2021 - 19:44 EST
Update
We are continuing to investigate the issue. Some scheduled actions may be running intermittently and/or with delays.
Posted Dec 07, 2021 - 17:16 EST
Investigating
We are investigating potential issues with scheduled actions including syncing school data, syncing attendance data, and creating scheduled Health screening instances. These issues are likely due to the ongoing AWS service interruption. More updates will be provided as they become available.
Posted Dec 07, 2021 - 14:05 EST
This incident affected: School Data Import (Ruvna Data Import, SFTP, Veracross API Sync, Blackbaud API Sync, Clever API Sync) and Ruvna Core Systems (Health).