Update - We understand some customers may have questions regarding the ongoing maintenance for Jira and Confluence. To clarify, the current maintenance impacting Free edition users in Singapore and Northern California during regular business hours does not affect Standard, Premium, or Enterprise customers. For all Standard, Premium, and Enterprise customers in all regions, Atlassian will continue to utilize established maintenance windows for any infrastructure maintenance activities.
Apr 15, 2025 - 08:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2025 - 00:00 UTC
Scheduled - Until the end of May 2025, Atlassian plans to perform maintenance on the infrastructure supporting the Jira and Confluence platforms.
This maintenance will result in a temporary service outage for Free edition users located in Singapore and Northern California, with a total duration of no more than 120 minutes per customer. The maintenance will be performed during regular business hours in the specified regions.
Here we will post updates about Jira Service Management's availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Jira Service Management Web
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Operational
Service Portal
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Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Opsgenie Incident Flow
Operational
Opsgenie Alert Flow
Operational
Jira Service Management Email Requests
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Operational
Resolved -
All search functionality is operational without any latency. Thank you for your patience.
May 10, 10:51 UTC
Monitoring -
The problem is mitigated, and we are now monitoring closely.
May 10, 09:49 UTC
Identified -
We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
May 10, 07:08 UTC