IM-166 Pre-fab packet not generating on Salesforce order

Incident Report for Tuff Shed

Resolved

This incident has been resolved.

Posted Dec 20, 2021 - 13:27 MST

Monitoring

KBMax/Epicor has implemented a fix for this incident. Please try to generate the pre-fab packet again, making sure you allow 5-10 minutes for the packet to come through on the order.

Posted Dec 20, 2021 - 11:30 MST

Identified

We've identified the issue and are working with KBMax/Epicor's technical team to resolve this as quickly as possible.

Posted Dec 20, 2021 - 09:22 MST

Investigating

We're investigating an issue regarding pre-fab packets not generating.

Posted Dec 20, 2021 - 09:08 MST

This incident affected: Salesforce (CPQ) and KBMax (Product Configurator).