From 15:01 UTC to 17:19 UTC, our Virginia proxy server became inaccessible. Due to this, all jobs with database and SFTP connections on this proxy failed. The issue was caused by our upstream provider. Customers in our other regions were unaffected.
The root cause of this outage was due to an issue with the upstream provider on the particular instance.
Here are the steps we are taking to ensure that the incident does not happen again moving forward.
We appreciate your patience and again apologize for the impact to you, your users, and your organization. We thank you for your business and continued support.
Sincerely,
Integrate.io Engineering