This notice is to advise of a service interruption, ticket reference INC0066432 Date & Time of Downtime: 05/12/2021 14:45 – 17:30
Description: We have been advised by one of our 3rd party Data Suppliers that they currently have an outage which is affecting PA Supplied horses and dogs.
Impacted Services: UK/Irish Horse and Dog racing data Resolution: Third party teams have solved data issues and data has been pushed through where necessary to clients. Major Incident Manager: Derren Bellas Support Teams Involved: 3rd Party Other Parties Involved: N/A
Posted Dec 05, 2021 - 17:36 GMT
Monitoring
Update: ISSUE RESOLVED WITH A PERIOD OF MONITORING
This notice is to advise of a service interruption, ticket reference INC0066432
Date & Time of Downtime: 05/12/2021 14:45 - ONGOING
Description: We have been advised by one of our 3rd party Data Suppliers that they currently have an outage which is affecting PA Supplied horses and dogs.
Impacted Services: UK/Irish Horse and Dog racing data
Bridge Opened: No
Updates – 3rd Party advised that the issue should now be resolved however data may be temporarily slowed down as it is pushed out to clients.
Next Update will be 17:30 05/12/2021.
Major Incident Manager: Derren Bellas
Support Teams Involved: 3rd Party Other Parties Involved: N/A
Posted Dec 05, 2021 - 16:44 GMT
Update
Update from SIS:
This notice is to advise of a service interruption, ticket reference INC0066432
Date & Time of Downtime: 05/12/2021 14:45 - ONGOING
Description: We have been advised by one of our 3rd party Data Suppliers that they currently have an outage which is affecting PA Supplied horses and dogs.
Impacted Services: UK/Irish Horse Racing Data
Bridge Opened: No
Updates – Latest first
Next Update will be 16:30: 05/12/2021.
Major Incident Manager: Derren Bellas
Support Teams Involved: 3rd Party
Other Parties Involved: N/A
Posted Dec 05, 2021 - 15:37 GMT
Investigating
Good Afternoon,
SIS and TRP have reported that they are currently having technical difficulties which means results are not coming in. As soon as they have resolved their issues, the feed should catch up automatically.
Posted Dec 05, 2021 - 14:34 GMT
This incident affected: Data Feeds (TRP Data Feed, SIS Data Feed).