IR27131 VCC: Outbound Calling Issues - EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted 2 months ago. Apr 11, 2025 - 13:15 BST

Monitoring

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted 2 months ago. Apr 11, 2025 - 11:40 BST

Identified

We have identified the problem affecting outbound calling. We are actively working to recover the service. If you are experiencing issues please contact Support.

Posted 2 months ago. Apr 11, 2025 - 11:11 BST

Investigating

We are currently aware of an ongoing issue affecting outbound calling in the EMEA region. Our Incident Management team is investigating the issue with priority.

Posted 2 months ago. Apr 11, 2025 - 10:27 BST

This incident affected: EMEA - London (Outbound Voice Interactions) and EMEA - Frankfurt (Outbound Voice Interactions).