The fix we applied in our earlier update has resolved this incident. Speeds across Synergy Cloud are back to normal, though we will continue to monitor this over the next couple of days.
Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.
Posted Mar 06, 2023 - 15:08 AEDT
Monitoring
Our Engineering team have applied the fix, and Synergy Cloud is running as expected again.
The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.
Posted Mar 06, 2023 - 14:40 AEDT
Identified
Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes.
There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.