We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however our engineering teams will continue to monitor performance closely for any errant behaviour.
A formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
Posted Aug 20, 2021 - 19:01 UTC
Monitoring
We have found and implemented a solution and are currently monitoring for completeness.
The updates will continue to be every 30 minutes until service is fully restored and the incident has been considered resolved.
Posted Aug 20, 2021 - 18:44 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Aug 20, 2021 - 18:27 UTC
Update
We are aware of an outage that is impacting our platform.
We are investigating it with the highest priority and will provide further updates in 30 mins. We apologise for the inconvenience this is causing you.
Posted Aug 20, 2021 - 18:08 UTC
Update
We are continuing to investigate this issue.
Posted Aug 20, 2021 - 17:43 UTC
Investigating
Fourth Customer Support have been alerted to a critical incident impacting our solution. Some customers are seeing intermittent error messages or unable to gain access. We’re aware of the issue and are investigating it with the upmost urgency.
We’re so sorry for disrupting your day. Please know our Support and Engineering teams are working diligently to restore services, we will update you right here in 30 minutes or less with the current information.”
Posted Aug 20, 2021 - 17:42 UTC
This incident affected: Hosted in EMEA (HR (UK), Scheduling (Labour Productivity), Payroll, FnB (Stock Live), Inventory (Stock R9), Purchasing and Inventory (Adaco), Recipes and Menus (StarChef)).