ProPay Status - Incorrect Bank Transfer Descriptors

Incorrect Bank Transfer Descriptors - Canadian Transfers

Incident Report for ProPay

Postmortem

This issue resulted from a migration from one source bank account to another.

The format of the files, and the back-end processing platform used resulted in the incorrect descriptors.

ProPay teams adjusted the descriptions for bank transfers to read ‘ProPay Transfer’, which is the anticipated descriptor going forward.

Posted Feb 07, 2022 - 11:27 MST

Resolved

This incident has been resolved.

Posted Feb 07, 2022 - 11:25 MST

Identified

New incident: Identified

We are actively researching why some Canadian merchants are receiving incorrect bank transfer descriptors. Please note this is is only affecting how the deposits are being displayed on the statements. The correct amounts are still being routed to the correct banking information on file. We have recently started transitioning our mechanism for Canadian transfers and we believe this is related. We will continue to investigate the root cause and solution to this issue.

Posted Nov 26, 2021 - 13:17 MST

This incident affected: Production Supporting Solutions (Bank Transfers).