Production sites unavailability on eu-4.platform.sh

Incident Report for Platform.sh

Resolved

All services have been working as expected following our latest changes.

Posted Oct 27, 2022 - 08:30 UTC

Monitoring

We have increased the capacity of our incoming servers and blocked the offending sources. Our health metrics shows that all sites are now available and working as expected. We're monitoring the situation closely.

Posted Oct 27, 2022 - 07:19 UTC

Identified

There's currently a significant increase in the number of requests on our infrastructure that is affecting production availability for sites hosted on eu-4.platform.sh. We're currently taking measure to handle this situation and investigating the source further.

Posted Oct 27, 2022 - 06:58 UTC

This incident affected: Europe (West 4) (eu-4.platform.sh).