Intermittent delays in delivering responses in digital channel (only for automation bots) in the SmartAssist application (US region)

Incident Report for Kore.ai Inc

Resolved

This incident has been resolved.

Posted Feb 02, 2024 - 23:54 IST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 02, 2024 - 23:33 IST

Update

We are continuing to investigate this issue.

Posted Feb 02, 2024 - 23:04 IST

Investigating

This has been observed for the customers who are using the automation through SmartAssist. It is not impacting other standalone chatbots or agent interactions.

Posted Feb 02, 2024 - 22:21 IST

This incident affected: Region - USA (Bot Uptime).