FrankieOne

All Systems Operational

About This Site

FrankieOne - Single API, 300+ data sources

Frankie connects global ID verification, eKYC, AML and fraud providers to enable data led decisions and provide a single unified view

Uptime over the past 90 days. View historical uptime.
Production API ? Operational
90 days ago
100.0 % uptime
Today
Production V2 API ? Operational
90 days ago
100.0 % uptime
Today
Frankie Components Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Smart UI ? Operational
90 days ago
100.0 % uptime
Today
OneSDK ? Operational
90 days ago
100.0 % uptime
Today
Vendor Services ? Operational
90 days ago
99.99 % uptime
Today
KYC ? Operational
90 days ago
100.0 % uptime
Today
KYB ? Operational
90 days ago
100.0 % uptime
Today
KYT ? Operational
90 days ago
100.0 % uptime
Today
Biometrics ? Operational
90 days ago
99.98 % uptime
Today
Australian Datasources Operational
90 days ago
100.0 % uptime
Today
Primary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Secondary ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
New Zealand Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
North American Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents ? Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification ? Operational
90 days ago
100.0 % uptime
Today
Global Datasources Operational
90 days ago
100.0 % uptime
Today
ID Documents Operational
90 days ago
100.0 % uptime
Today
Non-ID Verification Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Notice of Scheduled Service Provider Maintenance May 31, 2025 16:00-18:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 31st May, 16:00 Sydney Australia time.
* Estimated finish time: Saturday, 31st May, 18:00 Sydney Australia time.
* Estimated Duration: 2 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 28, 2025 - 10:25 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Passport Jun 1, 2025 06:00-08:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 1 June 2025, 6:00 AM Sydney, Australia time

Estimated Finish Time: Sunday, 1 June 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Passport

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 26, 2025 - 13:15 AEST

Notice of Scheduled Service Provider Maintenance - Australia - BDM Jun 3, 2025 17:00-19:00 AEST

The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Tuesday, 3 June 2025, 5:00 PM Sydney, Australia time

Estimated Finish Time: Tuesday, 3 June 2025, 7:00 PM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 26, 2025 - 13:46 AEST

Notice of Scheduled Service Provider Maintenance Jun 8, 2025 08:00-14:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Sunday, 8 June 2025, 08:00 AEST Sydney, Australia time
Estimated Finish Time: Sunday, 8 June 2025, 14:00 AEST Sydney, Australia time
Estimated Duration: 6 hours
Customer Outage Expected? Yes
Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 16, 2025 - 15:23 AEST

Notice of Scheduled Service Provider Maintenance - Australia - ASIC Jun 8, 2025 08:00-14:00 AEST

We will be undergoing scheduled maintenance during this time.
Posted on May 16, 2025 - 00:04 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Business API Jun 8, 2025 08:00-14:00 AEST

We will be undergoing scheduled maintenance during this time.
Posted on May 16, 2025 - 13:12 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Business API Jun 9, 2025 08:00-14:00 AEST

We will be undergoing scheduled maintenance during this time.
Posted on May 16, 2025 - 10:26 AEST

Notice of Scheduled Service Provider Maintenance - Australia - Business API Jun 13, 2025 20:00 - Jun 14, 2025 17:00 AEST

The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Friday, June 13, 20:00 Sydney, Australia time

Estimated Finish Time: Saturday, June 14, 17:00 Sydney, Australia time

Estimated Duration: 21 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Business API

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Posted on May 26, 2025 - 20:00 AEST
May 29, 2025
Elevated API Errors - Australia
Resolved - One of our verification partners experienced a temporary issue that impacted identity checks for Australian users. They have now confirmed that the issue has been resolved.

Start time: 06:30 AM AEDT
End time: 08:57 AM AEDT
May 29, 06:30 AEST
May 28, 2025

No incidents reported.

May 27, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Visa
Completed - The scheduled maintenance has been completed.
May 27, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Tuesday, 27th May, 05:00 Sydney Australia time.
* Estimated finish time: Tuesday, 27th May, 08:00 Sydney Australia time.
* Estimated Duration: 3 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 13, 16:06 AEST
May 26, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Visa
Completed - The scheduled maintenance has been completed.
May 26, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, 26 May 2025, 5:00 AM Sydney, Australia time

Estimated Finish Time: Monday, 26 May 2025, 8:00 AM Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Visa

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 12, 10:22 AEST
Notice of Scheduled Service Provider Maintenance - Australia - Driver Licence
Completed - The scheduled maintenance has been completed.
May 26, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Monday, May 26, 05:00 Sydney, Australia time

Estimated Finish Time: Monday, May 26, 08:00 Sydney, Australia time

Estimated Duration: 3 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and Driver Licence

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 24, 14:49 AEST
May 25, 2025
Notice of Scheduled Service Provider Maintenance - Australia - Business API
Completed - The scheduled maintenance has been completed.
May 25, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 18:30 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Wednesday, 24th May 2025, 18:30 Sydney Australia time.
* Estimated finish time: Wednesday, 25th May 2025, 18:30 Sydney Australia time.
* Estimated Duration: 24 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 2, 14:50 AEST
May 24, 2025
May 23, 2025

No incidents reported.

May 22, 2025
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
May 22, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 19:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, May 22, 19:00 Sydney, Australia time

Estimated Finish Time: Thursday, May 22, 21:00 Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 20, 17:09 AEST
FrankieOne Release Notes
Resolved - Summary
FrankieOne would like to advise of a recent release to our platform. Full release notes available through the link https://docs.frankieone.com/v1.14.1/release-notes#19-may-2025

Customer Impact
None
May 22, 15:01 AEST
May 21, 2025

No incidents reported.

May 20, 2025
Elevated API Errors - All Document Types
Resolved - The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of Passports and other identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 20 May 2025 — 7:30PM AEST
End Time: 20 May 2025 — 8:52PM AEST
May 20, 19:30 AEST
May 19, 2025
Notice of Scheduled Service Provider Maintenance - Australia - API Connect
Completed - The scheduled maintenance has been completed.
May 19, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Saturday, 17 May 2025, 22:00 Sydney, Australia time

Estimated Finish Time: Sunday, 18 May 2025, 08:00 Sydney, Australia time

Estimated Duration: 10 hours

Customer Outage Expected? Yes

Affected Region and Data Source: Australia and API Connect

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
Apr 30, 16:24 AEST
May 18, 2025
Notice of Scheduled Service Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 03:57 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:57 AEST
Scheduled - The KYB service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Saturday, 17th May 2025, 08:00 Sydney Australia time.
* Estimated finish time: Saturday, 17th May 2025, 21:00 Sydney Australia time.
* Estimated Duration: 13 hours
* Customer outage is expected? Yes
* Affected Region and Data source: Australia and Business API

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions
May 2, 14:58 AEST
May 17, 2025
Notice of Scheduled Service Provider Maintenance - Australia - ASIC
Completed - The scheduled maintenance has been completed.
May 17, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 2, 13:19 AEST
May 16, 2025

No incidents reported.

May 15, 2025
Notice of Scheduled Service Provider Maintenance - Australia- Visa
Completed - The scheduled maintenance has been completed.
May 15, 21:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:01 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

* Start time: Thursday 15th May 2025, 07:00 PM Sydney Australia time.

* Estimated finish time: Thursday 15th May 2025, 09:00 PM Sydney Australia time.

* Estimated Duration: 2 Hours

* Customer outage is expected? Yes

* Affected Region and Data source: Australia and Visa

During this time their service will be unavailable, however this will not impact on the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 15, 17:45 AEST
Notice of Scheduled Service Provider Maintenance - Australia - BDM
Completed - The scheduled maintenance has been completed.
May 15, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 AEST
Scheduled - The KYC service will be impacted by scheduled maintenance from one of our data source providers. Please find details below:

Start Time: Thursday, 15 May 2025, 7:00PM Sydney, Australia time

Estimated Finish Time: Thursday, 15 May 2025, 9:00PM Sydney, Australia time

Estimated Duration: 2 hours

Customer Outage Expected? Yes

Affected Region and Data Source: WA and BDM

During this time, their service will be unavailable. However, this will not impact the wider FrankieOne service, and your existing alternative sources will be unaffected.

Please do not hesitate to contact your account manager should you have any questions.
May 14, 16:02 AEST
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