The issue was root-caused to WAF rule synchronization across VoltMesh API Gateway. This has been rectified by manually removing and re-installing the WAF rule and the software team will perform RCA.
Posted Nov 05, 2020 - 23:14 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 05, 2020 - 22:32 UTC
Update
Both issues - Customer dashboard and new customer sign-up has been resolved. We are continuing to monitor the situation and will mark it closed in the next few hrs.
Posted Nov 05, 2020 - 22:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 05, 2020 - 22:29 UTC
Update
We are continuing to investigate this issue.
Posted Nov 05, 2020 - 22:20 UTC
Investigating
We are currently investigating this issue.
Posted Nov 05, 2020 - 22:19 UTC
Identified
While the problem started with new customer sign-ups, the problem has now cascaded to existing customer dashboard. The SRE team is investigating actively and we will update in 10 mins.
Posted Nov 05, 2020 - 21:48 UTC
Investigating
We are experiencing problems with AWS DNS service that is affecting new customers to sign-up. Existing customers are not affected and able to continue accessing their dashboard and services.
Posted Nov 05, 2020 - 21:48 UTC
This incident affected: Services (Portal & Customer Login).