We are confident that this issue is resolved and is related to physical maintenance (hardware installations) at our datacenter. Automated (hardware level) pathing failover did not occur as expected, which resulted in a need for manual intervention.
We will examine this in more detail to identify any areas for improvement.
Posted 3 months ago. Mar 03, 2025 - 16:11 PST
Monitoring
Services have been restored. We are continuing to investigate and monitor this to identify what exactly happened.
Posted 3 months ago. Mar 03, 2025 - 16:05 PST
Identified
We are currently working to resolve a global HTTP/S outage. The issue has been identified and we are working to restore services.
Posted 3 months ago. Mar 03, 2025 - 15:43 PST
This incident affected: Client Facing (Ontraport Login, Landing Pages, Payment Forms, Lead Generation Forms, Ontraport Application, Ontraport Website).