Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
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Some Ecwid admin panels are unavailable
Incident
Report for Ecwid
Resolved
This incident has been resolved. We're found out that the issue was caused by the increased system load. After we implemented some fix, the issue with Orders (Ecwid Admin) and Abandoned Carts (Ecwid Admin) got improved. All the Ecwid stores are working normal now — you can access orders in Ecwid admin as usual. All your data (products, orders, customer details, store settings) is safe and intact.
Investigating
Currently, some Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders and Ecwid admin → My Sales → Abandoned Carts) are not loading, and new orders won't appear in Ecwid Admin. You may see the “Sorry we are having technical issues” error in your control pane. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)
This incident affected: Admin.
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