It has finalized the scheduled database maintenance for the Ocean CTT system and we can confirm is running stable. Furthermore, there was no impact regarding data loss during the process.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Customer Support
Posted Nov 20, 2022 - 19:12 UTC
Update
Dear Valued Customer,
Currently we are performing the database scheduled maintenance, there will be an intermittent impact to the CTT API and UI. Rest assured, our engineering team is working hard to perform the system changes and reduce the impact.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Customer Support
Posted Nov 19, 2022 - 18:38 UTC
Monitoring
Dear Valued Customer,
We appreciate the patience regarding the incident raised. We would like to do a scheduled maintenance on the database for increased stability and performance for the shipments processing. This will temporarily cause some gap in processing and will resume once the maintenance is completed.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Customer Support
Posted Nov 18, 2022 - 16:49 UTC
Update
Dear Valued Customer,
We appreciate the patience regarding the incident raised. We would like to do a scheduled maintenance on the database for increased stability and performance for the shipments processing. This will temporarily cause some gap in processing and will resume once the maintenance is completed.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Customer Support
Posted Nov 18, 2022 - 16:47 UTC
Investigating
Dear Valued Customer,
We are experiencing a degradation in getting Ocean Carriers' updates. Please note that the system is still stable and we are processing the updates, however, at a slower pace. This incident is currently being investigated and prioritized internally to resume the full capacity of the workflow.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Team Lead, Customer Support Europe
Posted Nov 18, 2022 - 09:29 UTC
This incident affected: NA - Container Track & Trace (CTT) (Track & Trace Web Application (CTT)), EU - Container Track & Trace (CTT) (Track & Trace Web Application (CTT)), and Upstream Network Providers (Ocean Carrier).