Issue Creating Claims and a Reporting Delay

Incident Report for Signifyd

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 15:41 PST

Identified

We are experiencing issues affecting uploading attachments with a chargeback reimbursement claim and the reporting dashboard at present. You are still able to successfully receive, process and search all orders submitted to the Signifyd Console.

Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support

Operational:
- Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all “processed” orders
- Web hook Responses: Web hook responses are sent on all “processed” orders. Unsuccessful web hooks are retried.

Posted Dec 07, 2021 - 08:21 PST

This incident affected: Console and Reporting (Reporting Systems, Console).