Settlement Delay for some merchants
Incident
Report for Cybersource
Resolved
Cybersource has delivered the files, and the impact has been mitigated. The issue is fully resolved.
Impact: Some merchants may receive their settlement funding for 06/29/2023 on 07/01/2023.
Reported Start Time: 06/29/2023
Reported End Time: 07/01/2023
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16284570
Impact: Some merchants may receive their settlement funding for 06/29/2023 on 07/01/2023.
Reported Start Time: 06/29/2023
Reported End Time: 07/01/2023
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16284570
Identified
Cybersource is aware of an issue that is currently affecting Settlement for 06/29/2023.
We appreciate your patience as we work urgently to implement mitigation.
Impact: Some merchants may receive their settlement funding later than usual.
Reported Start Time: 06/29/2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16284570
We appreciate your patience as we work urgently to implement mitigation.
Impact: Some merchants may receive their settlement funding later than usual.
Reported Start Time: 06/29/2023
Next Update: When status changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC16284570
This incident affected: Settlement/Batching (Elavon).