Dwolla Dashboard and is intermittently unavailable in Production

Incident Report for Dwolla

Resolved

This incident has been resolved.

Posted Oct 20, 2021 - 19:06 CDT

Monitoring

A fix has been implemented and we're monitoring the results. Please contact support@dwolla.com or your account manager via a dedicated support channel if issues persist with accessing the Dwolla Dashboard. Clearing browser cookies if an error is encountered after authenticating to dashboard.dwolla.com should resolve any outstanding issues you may be seeing.

Posted Oct 20, 2021 - 17:19 CDT

Update

We are continuing to investigate the issue. As a workaround, we've identified that users that clear cookies on dashboard.dwolla.com have had success in reaching the Dashboard.

Posted Oct 20, 2021 - 09:19 CDT

Investigating

We’ve received reports of issues when attempting to login to the Dwolla Dashboard interface at https://dashboard.dwolla.com. Users are met with a 500 server error response. We’re investigating the issue and will provide an update shortly.

Posted Oct 20, 2021 - 09:10 CDT

This incident affected: Website - Production.