Transaction completion issues
Incident Report for SecureGive
Resolved
SecureGive was impacted by an issue with one of our transaction processing partners that prevented some card transactions for processing successfully. This prevented users from being able to select a payment method to complete their transaction. Additionally, Text Giving users were not able to complete a successful transaction via SMS. All systems are restored and operational.
Posted Feb 05, 2022 - 19:11 EST
Investigating
Users are reporting that SecureGive is not allowing them to complete a donation. Our team is aware and looking into it.
Posted Feb 05, 2022 - 16:48 EST
This incident affected: Online, Text to Give, Kiosk - iPad, Kiosk - Windows, Mobile App - iOS, and Mobile App - Android.
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