Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
Some Ecwid storefronts and admin panels are unavailable
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Update
All Ecwid Admins and storefronts are up and running. All the store's data (products, orders, customer details, store settings, etc) is safe and intact. We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented — Ecwid Admin and storefronts are working fine now. We continue to monitor the systems to ensure that everything works smoothly.
Update
We continue investigating the issue and actively looking for a fix.
If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
Update
We continue investigating the issue.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll post updates here in 20 minutes.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll post updates here in 20 minutes.
Investigating
Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers may not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll post updates here in 20 minutes.
If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
You may see the 'We are having technical issues' error in your control panel.
And your customers may not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll post updates here in 20 minutes.
If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new
This incident affected: Storefront and Admin.
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