We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Dec 07, 2021 - 23:51 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Dec 07, 2021 - 23:46 UTC
Update
Our team is seeing improvements for the GrassHopper platform.
We are monitoring the situation and will provide further updates as the situation progresses.
Posted Dec 07, 2021 - 21:51 UTC
Identified
Our engineers have identified that the issue is related to an active outage in an underlying provider. We are now actively working on mitigating the impact on our customers
Posted Dec 07, 2021 - 17:31 UTC
Investigating
We are actively investigating reports of increased delays and error rates for the entire Grasshopper platform, including but not limited to: call greetings, messaging, and mobile apps.
Our engineers are working to resolve the issue and will provide another update shortly.