Ticket Number :: MNOC-45657 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 30 January 2023 16:20 Hrs.. Incident End Date & Time (GMT) : 30 January 2023 22:00 Hrs.
All the MM7 queues have been cleared. We will continue to monitor.
Posted Jan 30, 2023 - 22:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2023 - 19:33 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 30, 2023 - 19:24 UTC
Investigating
Ticket Number :: MNOC-45657 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 30 January 2023 16:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jan 30, 2023 - 16:51 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).