Zendesk / Salesforce integration: voicemail / recording not logged in ticket

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Mar 04, 2021 - 17:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 04, 2021 - 16:51 UTC

Update

We are continuing to investigate this issue.

Posted Mar 04, 2021 - 15:04 UTC

Investigating

For Zendesk / Salesforce, voicemail / recording links are missing in logging. We are currently investigating the issue.

Posted Mar 04, 2021 - 15:04 UTC

This incident affected: Integrations.