INC146038 - Rogers customers with 2SV may be unable to login
Incident Report for Central 1
Resolved
Our vendor has informed us that that the network issues previously reported by Fido and Rogers Wireless carriers from Canada have been resolved. Fido and Rogers Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Posted Jul 12, 2022 - 09:32 PDT
Identified
Please be advised that the nationwide Rogers Network outage from Friday is still affecting our vendors ability to deliver 2SV codes to Rogers customers. Customers with 2SV via SMS on a Rogers phone number may not be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, email will still function. If the customer does not have an email option, they may call their financial institution to have their 2SV reset so they can setup an email. Our vendor is working with Rogers to restore service.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted Jul 11, 2022 - 14:05 PDT
This incident affected: Incident Alerting.
← Current Status Powered by Atlassian Statuspage