Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.
Sorry for the inconvenience!
Posted Aug 11, 2022 - 22:52 EEST
Monitoring
Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
Posted Aug 11, 2022 - 22:07 EEST
Update
We are continuing to investigate the issue.
Posted Aug 11, 2022 - 20:51 EEST
Investigating
We are continuing investigating the issue
Posted Aug 11, 2022 - 19:05 EEST
Update
We deployed a fix for the root cause. Clean up is still ongoing so users might get slightly longer decision times
Posted Aug 11, 2022 - 17:58 EEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 11, 2022 - 17:36 EEST
Update
We are continuing to investigate this issue.
Posted Aug 11, 2022 - 17:32 EEST
Investigating
Hmm. Something seems to be up with our verification engine that can cause longer decision times. We are checking it out and will update you shortly.
Sorry for the inconvenience!
Posted Aug 11, 2022 - 17:22 EEST
This incident affected: Enterprise Europe (End User Flow, Verification Decisions).