Between 09:51 UTC to 17:20 UTC, we experienced degraded data processing which caused issues for new users or customers for Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
Posted Oct 12, 2023 - 18:25 UTC
Update
We continue to investigate the issue with delays in adding new users or customers to Atlassian products. More to be shared in the next communication.
Posted Oct 12, 2023 - 15:53 UTC
Update
We continue to investigate the a problem with delays in adding new users and customers to Atlassian products. No data loss was caused by this issue.
Posted Oct 12, 2023 - 15:31 UTC
Identified
We are having delays in our data processing infrastructure which is causing issues for new users or customers to be available for search. No data has been lost.
Posted Oct 12, 2023 - 15:05 UTC
This incident affected: Authentication and User Management and Search.