Slowness on the platform

Incident Report for ibbu

Resolved

After a period of monitoring, I confirm that everything is operational again.
We close this incident and thank you for your patience.

Posted Dec 23, 2021 - 19:04 CET

Monitoring

We note a return to normal and are currently monitoring the activity of the platform.

Posted Dec 23, 2021 - 18:21 CET

Identified

We have restarted the distribution of conversations.
We invite experts to refresh their panel conversation.

Posted Dec 23, 2021 - 18:17 CET

Investigating

We have noticed some slowness on the platform impacting the access to the conversation panel and the distribution of conversations.
Our team is working on resolving the problem.

Posted Dec 23, 2021 - 18:04 CET

This incident affected: Login, Chat, Web App, Conversation Panel, Notifications, and Mobile App.