Following on from our email/update below we would like to provide further information regarding our Meddbase pathology integration.
As part of the routine running of this integration we regularly receive invalid and erroneous messages from lab systems, our system correctly filters these out, during a recent incident we identified the possibility that some valid messages may also have been filtered. Without reprocessing the messages we are unable to ascertain whether you have been impacted by this, however, we believe the volume of valid messages in this situation to be very low. Nonetheless, as a precaution, we would like to reprocess all messages to ensure patient medical records are complete and up to date in Meddbase. We would like to complete this reprocessing on the evening of Wed 11th May.
Following the reprocessing of these messages, you may notice new message notifications and review tasks appear in Meddbase on the morning of 12th May. Please review these as necessary although please note some of these may not be new and may already be known to clinicians. Other than acknowledging any reprocessed pathology tests in Meddbase there are no actions for you to take at this time.
The functionality of the pathology system has now returned to normal and this issue will no longer impact the receiving of pathology results into Meddbase. We would like to apologise for any inconvenience caused.
Posted May 06, 2022 - 17:39 BST
Update
We are continuing to investigate this issue.
Posted May 04, 2022 - 11:49 BST
Investigating
Routine monitoring has alerted us to an issue with our Meddbase pathology integration meaning that a limited number of pathology result messages from labs have not been delivered. If you are not a user of the pathology integration in Meddbase you will not be affected. However, if you are a user of the Meddbase pathology integration then some patient records in Meddbase may contain incomplete or outdated pathology results. If you suspect you have any results missing from Meddbase please consult your lab portal and/or contact the lab directly regarding the pathology test in question.
We are currently investigating the issue and aim to provide an update as soon as possible. We would like to apologise for any inconvenience caused and we will endeavour to keep you updated as our investigation continues as well as notify you once this issue is resolved.
Posted May 03, 2022 - 13:55 BST
This incident affected: UK Environments (Critical Services).