We are observing message deliverability rates return to nominal levels and expect them to stay there. We will continue to closely monitor this situation and also work with our SMS partners to ensure continued deliverability.
Posted Jan 29, 2021 - 16:38 EST
Monitoring
We have implemented a strategy to return our deliverability to nominal levels and will be closely monitoring its efficacy.
Posted Jan 29, 2021 - 16:27 EST
Update
We are continuing to investigate issues and options with our SMS gateway.
Posted Jan 29, 2021 - 14:10 EST
Identified
We are working with our upstream SMS gateway to understand today's increase in carrier message filtering. In the mean time we are implementing strategies to mitigate issues with deliverability.
Posted Jan 29, 2021 - 13:04 EST
Investigating
We are investigating reports of a high rate of SMS deliverability errors.
Posted Jan 29, 2021 - 12:29 EST
This incident affected: Dutchie Ecommerce (Consumer Menus).