Should you continue to see an issue when accessing your Showpad account, please reach out to our support team (https://help.showpad.com/hc/en-us/requests/new) who can further investigate the behavior with you.
Posted Jun 11, 2021 - 00:08 CEST
Monitoring
Our cloud provider has restored service and Showpad should once again be accessible, though might experience some slowness. We continue to monitor the situation with our cloud service provider until service has fully recovered and will provide an update at that time.
Posted Jun 10, 2021 - 23:09 CEST
Update
We are engaged with our cloud provider and we are working with them to further investigate and resolve the issue and continue to treat this at the highest priority.
Posted Jun 10, 2021 - 23:03 CEST
Investigating
Our engineering team is presently investigating an issue impacting the Showpad platform, where users might experience slow loading times or an error message indicating a time-out. This impacts both admins and users.
The issue is being investigated internally with the highest of priority and will be resolved as soon as possible.
Posted Jun 10, 2021 - 22:29 CEST
This incident affected: Showpad Coach, Showpad Content, Showpad Platform, and API & Integrations.