Whatsapp - some errors for outbound messages
Incident Report for RingCentral Engage Digital
Resolved
The incident on the Whatsapp API has been resolved. Situation has been stable since last update.
Posted May 17, 2022 - 23:00 CEST
Monitoring
Situation seems to be recovering as error count is decreasing.
We are still monitoring the situation to make sure everything is back to normal.
Posted May 17, 2022 - 15:36 CEST
Identified
Some outbound messages are failing because of an error returned by the Whatsapp APIs.
Issue has been identified and our team is currently working on a fix.
Posted May 17, 2022 - 15:02 CEST
This incident affected: Source Synchronization (Whatsapp synchronization).