The platform is running stable at the moment and we are closing the incident. In case of further issues a new incident will be opened in due course.
Again, we apologize for the inconvenience caused.
Posted Aug 18, 2022 - 10:13 CEST
Monitoring
The root cause has been identified with some REST API calls causing excessive resource usage. Mitigation measure for this specific issue been put into place and it is worked on a permanent fix. We are closely monitoring the situation, services are working normal currently.
we apologize for the inconvenience caused.
Posted Aug 17, 2022 - 16:47 CEST
Investigating
We are still experiencing issues with stability of the platform and are continuing to investigate the root cause. We will update this ticket asap once we have identified the cause of the instabilities.
Posted Aug 17, 2022 - 11:18 CEST
Identified
The root cause of the issue on emea.cumulocity.com has not yet been identified. We are working on a fix and will inform you as soon as we have further information.
Posted Aug 16, 2022 - 16:54 CEST
Investigating
We are seeing an issue within the entire Cumulocity IoT Platform on emea.cumulocity.com
We are investigating the root cause and will inform you as soon as we have further information.
We apologize for the inconvenience caused.
Posted Aug 16, 2022 - 16:37 CEST
This incident affected: emea.cumulocity.com (emea.cumulocity.com REST API, emea.cumulocity.com MQTT API).