Tyro Service Status

All Systems Operational

About This Site

See the status of the Tyro systems in real-time, and review the performance logs for the last 7 days.

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 4, 2024

No incidents reported today.

May 3, 2024

Activation and Pairing

Resolved - The issue regarding activation and pairing is resolved. Customers should now be able to activate and/or pair their terminals.

We apologise for any inconvenience caused.
May 3, 17:32 AEST

Update - We have identified an issue which is resulting in a small subset of Tyro Pro terminals being unable to activate or commence pairing.

Integrated transactions on paired terminals (Y series and Pro) are not impacted and continue to perform as normal.

The team is working on a resolution and updates will be provided here when available. If you need to urgently process transactions and have been unable to activate your Tyro Pro terminal, please contact the Tyro Customer Support team on 1300 00 TYRO. We apologise for any inconvenience caused.
May 3, 14:42 AEST

Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 3, 13:36 AEST

Settlement delay

Resolved - This issue is resolved.

We apologise for any inconvenience experienced.
May 3, 08:51 AEST

Investigating - Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider.

We apologise for any inconvenience experienced.
May 2, 14:00 AEST

May 2, 2024

Settlement delay

Resolved - This issue is resolved.

We apologise for any inconvenience experienced.
May 2, 08:59 AEST

Identified - Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider.

We apologise for any inconvenience experienced.
May 1, 15:39 AEST

Tyro Pro Activation

Resolved - Good morning. We're pleased to confirm that Tyro Pro activation functionality is available again. Our Customer Support team is here on 1300 00 TYRO if you require any assistance during the self service activation experience.
May 2, 08:55 AEST

Identified - We are aware that the Tyro Pro activation functionality is currently unavailable. The team is working on a resolution and we'll provide an update here when this is available again. We apologise for any inconvenience caused.
May 1, 16:36 AEST

May 1, 2024

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Possible integration issues

Resolved - The possible integration issue is now resolved, and our systems have returned to normal. We’re sorry for any inconvenience caused to you and your customers.
Apr 24, 14:27 AEST

Update - We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.

Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table

To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1

Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
Apr 24, 11:28 AEST

Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Apr 24, 10:59 AEST

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.