DB backup failure issue in all Environments ( Production and Sandbox )
Resolved
This incident has been resolved.
Posted Jan 30, 2023 - 11:53 UTC
Update
While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.
Posted Jan 18, 2023 - 21:44 UTC
Update
We are continuing to investigate this issue.
Posted Jan 18, 2023 - 09:47 UTC
Investigating
We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.
Posted Jan 18, 2023 - 09:46 UTC
This incident affected: Mambu Production (N. Virginia, USA), Mambu Production (Dublin, Ireland), Mambu Production 2 (Dublin, Ireland), Mambu Production (Singapore, Asia), Mambu Production (Sydney, Australia), Mambu Sandbox (N. Virginia, USA), Mambu Sandbox (Dublin, Ireland), Mambu Sandbox 2 (Dublin, Ireland), Mambu Sandbox (Singapore, Asia), Mambu Sandbox (Sydney, Australia), Mambu Production 2 (N. Virginia, USA), Mambu Sandbox 2 (N. Virginia, USA) and MPO (MPO Production 2 (Dublin, Ireland), MPO Sandbox 2 (Dublin, Ireland), MPO Production 2 (N. Virginia, USA), MPO Sandbox 2 (N. Virginia, USA)).