RTA and Mobile app affected by slow loading times and "something went wrong" error message

Incident Report for Breathe

Resolved

This incident has been resolved.
Posted 4 months ago. Nov 14, 2024 - 10:37 UTC

Update

We are continuing to monitor for any further issues.
Posted 4 months ago. Nov 14, 2024 - 10:02 UTC

Monitoring

Our team has completed the required work and service has resumed. The RTA module and mobile app are now working as expected.

We will continue to monitor this to ensure performance is not impacted further.

We would like to thank everyone for their patience while we worked to fix this as soon as was possible.

Team Breathe
Posted 4 months ago. Nov 14, 2024 - 10:01 UTC

Investigating

Our team are currently aware of an issue being experienced when accessing the RTA module. The RTA module and mobile app cannot currently be accessed by customers with the RTA module turned on.

Thank you for your continued patience while we work to fix this for you as soon as possible.

Team Breathe
Posted 4 months ago. Nov 14, 2024 - 09:37 UTC
This incident affected: ROTA Application and People Portal (Mobile App).