Issues with LiveChat application

Incident Report for LiveChat

Resolved

This incident has been resolved.

Posted Nov 09, 2020 - 16:17 CET

Monitoring

Fix has been implemented by our Admin's Team. Agent Application is accessible again, LiveChat is back fully operational. We're monitoring our servers

Posted Nov 09, 2020 - 15:49 CET

Identified

The issue has been identified and our Admin's Team is currently working on a fix

Posted Nov 09, 2020 - 15:37 CET

Investigating

We are currently investigating issues with Agent Application - support chat on website may not be available

Posted Nov 09, 2020 - 15:21 CET

This incident affected: API, Agent apps, and Support chat on www.livechat.com.