Degradation

Incident Report for Yousign

Postmortem

On Friday 29th January, one of our IaaS service providers encountered a network anomaly.

This disruption lasted approximately 45 minutes and caused slowness within our infrastructure, resulting in a massive delay in our signature process.

Improvements have been made in order to be able to resume our normal activities more quickly.

We apologize for the inconvenience.

Posted Feb 08, 2021 - 12:24 CET

Resolved

This incident has been resolved.

Again sorry for the inconvenience.

Posted Jan 29, 2021 - 17:32 CET

Monitoring

Application operation is back to normal.
We continue to monitor the situation.

Sorry for the inconvenience.

Posted Jan 29, 2021 - 16:53 CET

Update

The situation is stabilized however delays in terms of signature times are still present, and application is still a bit slow.

We are doing our best to correct this problem. Our engineers are working to identify and resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Jan 29, 2021 - 15:59 CET

Identified

Our customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible.
The problem seems to be linked to our IAAS provider.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Jan 29, 2021 - 14:28 CET

This incident affected: Website - https://yousign.com and Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).