Longer times to process parcel status updates

Incident Report for Sendcloud

Resolved

This incident has been resolved.

Posted May 05, 2021 - 09:36 CEST

Monitoring

We continue to monitor the situation and some components are back to normal operation. However it is still expected to have some delays in how parcel status updates are propagated to shop integrations.

Posted May 05, 2021 - 09:27 CEST

Investigating

We are currently investigating an issue that affects the rate parcels are updated in our platform. It is expected to have degraded performance on the following components: track and trace emails, track and trace pages, and up to date statuses in parcels created visible in the Sendcloud platform (including APIs).

Posted May 05, 2021 - 08:45 CEST

This incident affected: Sendcloud (Sendcloud Panel, Sendcloud Email Services, Tracking page).