Partial Outage Impacting Built
Incident Report for Built Technologies
Resolved
At this time we have recovered all systems and queued processes. The system is available and operational for clients to continue business. If you took actions or uploaded files earlier today, most of those will be reflected in the system as of now. If you need any additional assistance, please contact us at support@getbuilt.com
Posted Dec 07, 2021 - 17:47 CST
Monitoring
As AWS services are recovering, we’re seeing improvement across the network and have seen many users successfully logging in and using the system. We are continuing to monitor as systems catch up and return to normal. As of now, we expect users to be able to login and use the system without issues. Please note that any previous activity completed today may take some time to sync or will need to be re-entered.
Posted Dec 07, 2021 - 17:04 CST
Update
Login functionality has been restored again to Built's environments. At this time we are continuing to monitor and work toward full resolution while monitoring AWS for updates on their side.
Posted Dec 07, 2021 - 15:57 CST
Identified
Issues logging into Built have returned as the incident at Amazon Web Services (AWS) continues. AWS and Built continue to work toward full recovery. https://status.aws.amazon.com/
Posted Dec 07, 2021 - 15:06 CST
Monitoring
We are seeing a restored ability to login to the Built production and demo environments. We are investigating and monitoring services within Built to assess their status as our cloud infrastructure provider Amazon Web Services (AWS) continues to work towards recovery in their incident. More details on the AWS incident can be found on their status page at https://status.aws.amazon.com/.
Posted Dec 07, 2021 - 14:15 CST
Update
We are seeing an increased severity in the ongoing incident that has caused users to be unable to login to Built. Our cloud infrastructure provider, Amazon Web Services (AWS) continues to provide updates on their status page at https://status.aws.amazon.com/, where they have stated that they have identified the root cause and are working toward recovery.
Posted Dec 07, 2021 - 12:21 CST
Update
We continue to investigate, monitor, and work to mitigate the ongoing partial outage from our cloud infrastructure provider Amazon Web Services (AWS). This outage continues to have inconsistent impacts on logging into Built, Built Inspect, uploading files within Built, and some integrations. While we have seen some improvements to the ability to access Built Inspect, performance is still inconsistent. We will continue to provide updates as they become available. More details regarding the AWS outage can be found at https://status.aws.amazon.com/
Posted Dec 07, 2021 - 11:30 CST
Update
We continue to investigate, monitor, and work to mitigate the ongoing partial outage from our cloud infrastructure provider Amazon Web Services (AWS). This outage continues to have inconsistent impacts on logging into Built, Built Inspect, uploading files within Built, and some integrations. We will continue to provide updates as they become available. More details regarding the AWS outage can be found at https://status.aws.amazon.com/
Posted Dec 07, 2021 - 11:17 CST
Update
We have confirmed that the partial outage that is impacting Built Inspect, files, and login to the demo environment stems from issues from our cloud infrastructure provider, Amazon Web Services (AWS). We are investigating possible methods to mitigate the impact to our users, and AWS has stated that they have identified the root cause of the issue and are working towards recovery.
Posted Dec 07, 2021 - 10:37 CST
Investigating
We are investigating an issue that has caused users to not be able to login to Built Inspect and experience possible issues with files and other services within Built such as the ability to access the demo environment. We are working to identify and resolve the root cause and will provide updates soon.
Posted Dec 07, 2021 - 10:08 CST
This incident affected: Built Service Availability (Authentication and User Management, Project Administration, Accounting and Draw Processing, Inspection and Progress Reporting, Insights Reporting, Notifications, Partner Service Integrations, Client Data Integrations, Built Marketplace Integrations, Mobile Applications).