We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4916.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 20, 2021 - 13:47 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected. This would also have impacted message waiting indicators, call parking lots, Fuze for Salesforce, and SLA.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4916.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 20, 2021 - 13:00 EDT
Identified
We have identified the cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted Apr 20, 2021 - 11:28 EDT
Update
While we continue to investigate, users are able to utilize star codes for logging in and out and pausing in queues.
*501 - dynamic log in *500 - dynamic log out *571 - dynamic pause *570 - dynamic unpause
We are currently investigating reports that a subset of users are experiencing delays on our contact center platform.
This may impact end-user services. Possible symptoms include being unable to change queues, go available, or log in/out. There may also be delays in receiving call and queue events in 3 party integrations and API clients
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Apr 20, 2021 - 10:53 EDT
This incident affected: FuzeCC Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).