Tyro Service Status for Partners

Partial settlement notice

Incident Report for Tyro Service Status for Partners

Resolved

Good morning. Our Customer Support team have confirmed they are no longer receiving enquiries about yesterday's dual settlement experience. If you do receive any enquiries, please direct customers to contact the Tyro team on 1300 00 TYRO.

Posted Nov 09, 2023 - 11:05 AEDT

Monitoring

For those customers who received a partial settlement today, we can confirm that the remaining Mastercard Domestic funds have been successfully processed. This payment may appear at varying times depending on your banking provider. Once again we apologise for any inconvenience caused.

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

Posted Nov 08, 2023 - 18:45 AEDT

Identified

Please note that some customers will receive a partial settlement today with Mastercard Domestic transactions excluded. We will confirm later today when those remaining funds will appear in your account.

Whilst this delay was out of our control, we are working hard on resolving this for you and apologise for any inconvenience experienced.

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

Posted Nov 08, 2023 - 16:35 AEDT

This incident affected: Settlement.