Granicus Issue Notification: govMeetings Live Video intermittently freezing

Incident Report for Granicus System

Resolved

Granicus Engineering teams have identified and resolved the issue impacting live video buffering and latency. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings, Live Video

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 15, 2022 - 12:32 MDT

Monitoring

Granicus Engineering teams are continuing to monitor issues causing intermittent freezing and buffering during livestreams for some clients. We are no longer observing the behavior on live streams. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 14, 2022 - 10:52 MDT

Update

Granicus Engineering teams are continuing to investigate issues causing intermittent freezing and buffering during livestreams for some clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 13, 2022 - 18:25 MDT

Update

Granicus Engineering teams are continuing to investigate issues causing intermittent freezing and buffering during livestreams for some clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 13, 2022 - 15:45 MDT

Update

Granicus Engineering teams are continuing to investigate issues causing intermittent freezing and buffering during livestreams for some clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 13, 2022 - 14:09 MDT

Update

Granicus Engineering teams are continuing to investigate issues causing intermittent freezing and buffering during livestreams for some clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 13, 2022 - 12:12 MDT

Investigating

Granicus Engineering teams are currently investigating issues causing intermittent freezing and buffering during livestreams for some clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Live Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Posted 3 years ago. Sep 13, 2022 - 11:25 MDT
This incident affected: govMeetings - Live Video, Legislative and Agenda (Live Video).
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