Application Response Time
Incident
Report for Outreach
Resolved
This issue is now mitigated. Upgrading the impacted instance returned CPU levels to normal, and Outreach users are now able to view pages and take action in the platform as expected.
Monitoring
We've upgraded the impacted instance and we're currently monitoring the success of the upgrade. Telemetry is indicating a return to normal CPU levels. At this time, Outreach users in app2b and app2c may be seeing recovery.
Update
Outreach users in app2b may be seeing recovery, however we're investigating similar loading issues in app2c. We've observed higher-than-normal CPU usage in that environment and we're investigating the root cause. In the meantime we're exploring mitigation options.
Update
We've determined the platform loading issue is only impacting Outreach users in the app2b environment. All other environments are not impacted.
Update
We're continuing to investigate the issue. Impacted customers may be encountering error messages, hanging pages, or other issues when attempting to load portions of the Outreach platform and/or perform certain tasks using Outreach including, but not necessarily limited to, making calls or viewing pages like Tasks, Sequences, or Prospects.
Investigating
We're investigating reports of increased latency across the Outreach platform. Updates will provided as more information becomes known.
This incident affected: App2c (Application), App4a (Application), App2b (Application), App1a (Application), App1e (Application), App1f (Application), App2a (Application), App1b (Application), App1c (Application), and App1d (Application).