Printix - The service is currently experiencing an issue
Incident
Report for Tungsten Automation EMEA
Postmortem
Overview
On Monday, March 24, a large share of the connections to the Printix Service were lost at 06:45 UTC causing loss of the secure and remote print services (direct printing and admin portal access unaffected). This was caused by an incorrect memory setting within Printix following a service change the previous weekend.
Resolution
Memory settings were amended to the correct values allowing all users to reconnect to the service between 08:30 and 09:00UTC
Action Items
Monitoring adjustments made to give earlier warning of the out of memory events that occurred on this occasion
Update of documentation to reflect correct configurations to used in future
Investigation into reports that statuspage alerts were not received by many subscribed users
Resolved
This incident has been resolved.
Update
The Printix Service has now been restored.
Thank you for your patience, and we apologise for any inconvenience this may have caused.
Thank you for your patience, and we apologise for any inconvenience this may have caused.
Update
The Printix Service is continuing to recover, and performance is improving. However, some users may still experience issues. Our team is actively monitoring and working to fully restore the service.
Update
The Printix Service is now coming back online. You may experience some performance issues as the service is fully restored. Our team continues to monitor the situation to ensure stability.
We apologise for any inconvenience caused.
We apologise for any inconvenience caused.
Update
We are continuing to investigate this issue.
Investigating
We are currently experiencing an issue causing the Printix Service to be unavailable. Our team is actively investigating and working to resolve the issue as quickly as possible.
We will provide updates as soon as we have more information.
We will provide updates as soon as we have more information.
This incident affected: Printix.