Our Scanning Partner Advanced (former CloudTrade) confirmed to us that this issue is now resolved and they are continuing internal monitoring to ensure there are no further issues.
We apologize for any inconvenience this may have caused.
If you have any questions, please contact our Support team
Posted Jan 05, 2023 - 18:34 CET
Update
Our Scanning Partner Advanced (former CloudTrade) is still working to clear the backlog, unfortunately there is no further update on full resolution of this issue at this point in time.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact Pagero Support.
Posted Jan 05, 2023 - 13:21 CET
Update
Our Scanning Partner Advanced (former CloudTrade) is still working to clear the backlog and the number of unprocessed documents is decreasing significantly. Unfortunately, this is taking longer than anticipated given the volume of the documents.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact Pagero Support.
Posted Jan 04, 2023 - 16:35 CET
Update
Our Scanning Partner Advanced (former CloudTrade) has not received new reports on any issues experienced while clearing the backlog and the number of unprocessed documents is decreasing significantly. Unfortunately, this is taking longer than anticipated given the volume of the documents.
If you have any questions, please contact Pagero Support.
Posted Jan 04, 2023 - 12:18 CET
Update
We have received an update from our Scanning Partner Advanced (former CloudTrade): They are steadily working through the backlogged documents. It should be completed by tomorrow morning.
If you have any questions, please contact our Support team.
Posted Jan 03, 2023 - 18:30 CET
Update
We are continuing to work on a fix for this issue.
Posted Jan 03, 2023 - 15:44 CET
Identified
We have received information from our scanning partner Advanced (former Cloudtrade) pointing to a disturbance since 31/12/2022 12:08 that affects some of the Pagero document flow.
Documents can be submitted but the service is unable to complete the process and as a result the documents sent cannot be completed. Any document sent has been received by the system and once the issue is resolved they will be processed as normal, so please do not re-submit any documents as this could cause duplication issues once the system is back to normal.
Advanced has identified the root cause of this issue and their development team is actively working to get the fix/resolution applied as soon as possible.
If you have any questions, please contact our Support team.
Posted Jan 03, 2023 - 15:34 CET
This incident affected: Partner (Pagero Online) and Pagero Online.