UPS: Locked out User IDs

Incident Report for shipcloud

Resolved

We've been notified by UPS that they've resetted all passwords, which do not follow their requirements for a safe password. Please update your passwords at UPS and within your UPS configuration at shipcloud if you encounter the "UserId is currently locked out" error.

Posted Nov 22, 2021 - 13:00 CET

Monitoring

We've been notified, that yesterday's error (https://status.shipcloud.io/incidents/f7nn2k8wgksz) still persists for some customers. Unfortunately, we still haven't heard back from UPS.

Posted Nov 22, 2021 - 10:46 CET

This incident affected: Carrier APIs (UPS).