Priority 1 Critical Incident
Incident Report for Fourth
Resolved
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.
Posted Apr 13, 2021 - 14:20 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 13, 2021 - 14:14 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
Posted Apr 13, 2021 - 14:13 UTC
Identified
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.

At this time services are beginning to come back online but there may still be some temporary interuptions to service.

Again we deeply apologise for this disruption.
Posted Apr 13, 2021 - 14:02 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.
Posted Apr 13, 2021 - 13:14 UTC
This incident affected: Hosted in EMEA (Purchase to Pay (Tradesimple)).